Called for easier access to Doctors

Access to Services in Latrobe was identified as a priority in the Advocate’s 2019/20 Statement of Intent. The campaign identified the systemic and underlying issues that are impacting how people in Latrobe can access doctors. In doing so the Advocate looked for opportunities to positively impact the experience that people have with medical services and identified enablers within the system which might lead to immediate and longer-term positive outcomes for service delivery in Latrobe.

In Latrobe, people find it hard to get an appointment with a doctor, their experience with services does not always meet their expectations and their health is being impacted. Local doctors are in high demand and the system seems to be working against them.

Related Access to Services

Called for easier access to Doctors

We called out access to doctors as priority issue for people in Latrobe.

Planned what to learn

We planned what we wanted to learn and identified the actions we need to take.

Connected with key stakeholders

We identified and connected with key stakeholders.

Listened to experts

We listened to what doctors, practice managers, peak bodies and health experts had to say about the issue.

Communities share views

We asked communities to share their views online and used social media to promote this.

Gather Data and Insights

We worked directly with DHHS and Gippsland PHN to gather data and insights.

Analysed Data

We analysed all the data we had received and identified a range of themes and trends.

Hosted workshop

We hosted a workshop that attracted a broad range of health experts, government representatives and communities.

Reflected on what we learned

We reflected on what we learned at the workshop and shared feedback with participants.

Identified 4 key areas

We identified 4 key areas for action.

Responded to COVID-19

We responded to the COVID-19 state of emergency and paid close attention to systems innovations.

Our work continues....

An action plan has been developed based on community voice, systems insights and a community and stakeholder workshop.

Created ongoing opportunities

We created ongoing opportunities for action plan stakeholders to come together, share progress, discuss challenges and identify solutions.

Invited Guest Speakers

We invited guest speakers to share their knowledge and experiences and to learn more about the work occurring in Latrobe.

Asked communities to share their views online

We asked communities to share their views online, in person and over the phone.

Action plan stakeholders

Action plan stakeholders have worked independently and together to raise awareness of community needs and to deliver on their actions.

Online questionnaire and conducted 1:1 interviews

We talked with our stakeholders to learn more about the systems change underway as a result of the action plan.

Documented stories of change

We documented stories of change to illustrate the real impacts, challenges and opportunities that communities and services experience.

Shared our model of systems change

We shared our model of systems change with stakeholders and held a forum.

Based on community views and stakeholder feedback

Based on community views and stakeholder feedback we have updated the action plan to ensure it remains relevant and accurate.

Links to additional information.